Army Community Service (ACS)

Hours of Operation

Please note: Army Community Service will be closed the afternoon of Dec. 15 for the annual Christmas Party -- starting at 11 a.m.

Monday 8 a.m. - 5 p.m.
Tuesday 8 a.m. - 5 p.m.
Wednesday 8 a.m. - 5 p.m.
Thursday 1 p.m. - 5 p.m.
Friday 8 a.m. - 5 p.m.
Saturday Closed
Sunday Closed
Training Holidays Open regular hours
Federal Holidays Closed

Contact

Hainerberg Housing
Bldg. 7790
Google Map

Handicap Accessible

Tel:
+49 (0)611-143-548-9201

Military DSN Tel:
(314)548-9201

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Discover Army Community Service Guide

Army Community Service is a primary resource agency that delivers services tailored to the needs of the extended U.S. Army Garrison Wiesbaden community. Our goal is to maintain community readiness and resiliency through our wide range of proactive educational opportunities, as well as individualized counseling and coaching services. See the Discover Army Community Service Guide for more information.

Army Family Team Building

Army Family Team Building (AFTB) includes online and classroom classes that cover topics such Army life, self-development, and leadership skills. AFTB Level Modules feature:

  • Level 1: Learn about Army life and how to maneuver through daily challenges by discovering how to decipher Army acronyms, utilize Community Resources, attain better financial readiness, and understand the goal and impact of the Army mission on daily life
  • Level 2: Grow personally through self-development modules. The modules teach participants how to improve their communication skills, personal relationships, and stress management. Participants discover team dynamics, how to solve problems, and how to resolve personal conflict.
  • Level 3: Expand leadership skills, effective communication techniques, and mentorship skills by taking the training modules. Learn about different leadership styles, how to run an effective meeting, how to manage group conflict, and how to coach and mentor others. The Enlisted Spouses Course Series prepares enlisted spouses to assume additional responsibilities as their Soldiers progress through their positions as Drill Sergeants, Recruiters, and First Sergeants.

More information: 

My Army OneSource: Army Family Team Building

Army Family Team Building

Contact your local AFTB Program manager for more information.

Relocation Readiness Program

Check out the Wiesbaden Lodge Welcome Guide

  • Helpful information, phone numbers and contact information to get you started in Wiesbaden

Household Goods Lending Closet

When relocating to a new installation, you can borrow basic household good such as:

  • Kitchen Kits (Pots and pans, dishes)- Available for a 60 day loan period
  • Kid Items (High chairs, pack 'n' plays, booster seats)- Available for a 60 day loan period
  • GPS- Available for a 15 day loan period
  • Cell Phones- Available for a 15 day loan period
  • Starting March 1, 2016, the Lending Closet will be open Monday to Wednesday and Friday from 8 a.m. to 3 p.m.; Thursday from 1-3 p.m.

Contact the ACS Relocation Manager for more information.

Adjusting to My New Country

Culture College offers all in-processing personnel and their Families orientation on the local culture, language, transportation, and tourism offerings.

Spouse Sponsorship is a peer to peer spouse program which helps other spouses who are relocating to Wiesbaden. Get insight into OCONUS moves, life in Germany, meet new spouses and know someone before you arrive.

More information:

Relocation Readiness Program

Contact the ACS Relocation Manager for more information.

Employment Readiness Program

The Employment Readiness Program provides information and referral services on employment, education, training, transition, and volunteer opportunities to give Family members the competitive edge needed to secure meaningful employment. ERP offers up-to-date information on available employment opportunities, market and job trends, education, and volunteer resources to help individuals make informed decisions when seeking employment. Services offered by the ERP include classes and seminars related to employment:

  • Career exploration
  • Resume writing
  • Interviewing techniques
  • Dressing for success
  • Networking
  • Entrepreneurship
  • Individual career assessment and counseling

More information

Employment Readiness Program

Contact the Employment Readiness Program Manager for more information.

Looking for a job? Stop by ACS for the latest openings and opportunities in Wiesbaden and the surrounding areas.



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Army Volunteer Corps

Army Volunteer Corps can link volunteers with local volunteering opportunities.

What can volunteering do for you?

  • Gain a sense of satisfaction/achievement by meeting challenges
  • Learn about the Army, its sister services, and the community
  • Acquire new skills and or expand old ones
  • Obtain work experience
  • Build new friendship and become a cohesive part of the community

More information

Army Volunteer Corps

Army OneSource: Find Volunteer Opportunities In Your Community

Contact the Volunteer Corps Coordinator for more information.

Exceptional Family Member Program

The Exceptional Family Member Program (EFMP) provides an all-inclusive approach for community, educational, medical, housing, and personnel services for Families with special needs. An exceptional Family member may be a child or an adult with any physical, emotional, developmental or intellectual disorder that limits the individual's capacity to engage in pursuits with peers or that requires:

  • Special treatment
  • Therapy
  • Education
  • Training

Some of the conditions that would qualify a person as an exceptional Family member include:

  • Asthma
  • Epilepsy
  • Diabetes
  • Developmental delays
  • Speech
  • Language
  • Hearing or visual impairment
  • Behavioral issues
  • Physical disabilities and mental health disorders

More information

Exceptional Family Member Program

Respite Care Information Army One Source: Exceptional Family Member Respite Care Program

Enrollment and Screening Information US Army Medical Department: Exceptional Family Member Program

Contact the ACS EFMP Manager for assistance.

Survivor Outreach Services

 

RoundLogo.jpgSurvivor Outreach Services

OUR PURPOSE is to deliver on the Army’s commitment to Families of the Fallen. Survivor Outreach Services (SOS) connects you with people and services that can help you throughout the grieving process.

SOS demonstrates the Army’s commitment to provide support and standardized services to Active, National Guard and Reserve Families of the Fallen. This program offers a holistic and multi-agency approach to delivering services by providing access at garrisons and communities closest to where Families live. SOS Professionals provide individualized support and attention to Survivors across the Nation. Flag.jpg

OUR MISSION is to build a unified program which embraces and reassures Survivors that they are continually linked to the Army Family for as long as they desire.

·         Financial Counselors provide assistance to Surviving Families through investment and estate planning education.

·         Support Coordinators function as the long term support personnel for Survivors. They facilitate support groups, provide life skills education, and connect Survivors with counseling resources. These Coordinators work closely with Benefits Coordinators, Casualty Assistance Officers, and other agencies to ensure Survivors receive their necessary services.

For more information please visit Wiesbaden Survivor Outreach Services.

Soldier and Family Assistance Center

The Soldier and Family Assistance Center (SFAC) is a one-stop location for Warriors in Transition and their Families to get information and assistance. The following services may be coordinated through the SFAC:

  • Entitlement and benefits counseling
  • Military personnel services, such as ID cards
  • Educational services
  • Transition/employment assistance
  • Financial counseling
  • Substance abuse information
  • Legal and pastoral services
  • Child care referral
  • Accept and manage donations

IMCOM Europe: Soldier and Family Assistance Center (SFAC)

Contact the local SFAC Representative for more information.

Army Emergency Relief

AER.png

Army Emergency Relief provides no-interest loans and grants to Soldiers and their Families through their local installation's AER section. AER is a private nonprofit organization incorporated in 1942 by the Secretary of War and the Army Chief of Staff.

Active Duty Soldiers lacking the funds to meet their monthly financial obligations may request Army Emergency Relief funds of up to $1,500 by submitting a completed AER Form 600 to their immediate commander. If the commander approves the Soldier’s request, under the Command Referral Program, they complete item 10 of AER Form 600. 

For more information please visit Army Emergency Relief

Family Advocacy Program

The Family Advocacy Program (FAP) promotes individual and Family strengths. FAP offers a variety of classes and resources to strengthen and support the military families. In addition, the FAP provides military Families with prevention services and educational programs, including:

  • Communication, stress, and relationship skill building classes
  • Emergency placement
  • Victim advocacy
  • FAP education and prevention
  • New parent support home visitation program

More information

Family Advocacy Program

Contact the Family Advocacy Program at +49 (0)611-143-548-9202 or DSN: 548-9202

USAG Wiesbaden Family Advocacy Program Domestic Violence Hotline: +49 (0)162-297-5625

 The domestic violence hotline for victim advocacy is available  24 hours and 7-days-a-week. Advocacy includes voluntary assistance for information and referral to the victims of domestic abuse.

Financial Readiness Program

• CONSUMER INFORMATION: ACS maintains an extensive selection of financial education materials as well as pamphlets, booklets, and information fact sheets on a variety of consumer issues.

• PERSONAL FINANCIAL MANAGEMENT CLASSES: ACS provides regular scheduled classes and conducts classes per unit request on personal financial management, car/home buying, basic investments, and use of credit. Special classes on consumer topics such as identity theft, predatory lending, and frauds/scams are also available.

• ARMY EMERGENCY RELIEF (AER): AER is a non-profit private organization established to provide emergency financial assistance to active duty and retired Soldiers by providing interest-free loans or grants. Financially distressed spouses and orphans of deceased military personnel may also apply for emergency assistance. Dependent spouses and children of active, retired, or deceased personnel may apply for educational scholarships disbursed through AER. The USAG Wiesbaden AER office also serves as a liaison with Navy/Marine Corps Relief, Air Force Aid Society, and Coast Guard Mutual Assistance.

More information

Financial Readiness Program

Mobilization & Deployment

From pre-deployment to reintegration, Army Community Service supports commanders, Soldiers, civilians and Families throughout the deployment cycle by providing training, briefings and workshops. They offer a variety of classes for the Family Readiness Group (FRG) to include Leader, Key Caller, Treasurer and CARE Team trainings. There is also a Family Assistance Center which is a centralized resource for community support services during times of emergency.

More information

Mobilization and Deployment

For more information, contact the Deployment and Mobilization Program Manager.

Army in Europe Child and Youth Supervision Policy

WI-CYSS-ChildSupervision0116.pdf

Conference Rooms and Meeting Spaces

To view the policy and a list of spaces available visit: Conference Rooms and Meeting Spaces

Frequently Asked Questions

1. Is there individual and/or group counseling available? Answer: Counseling is available through the Military Family Life Counselors. Please call ACS for additional information. 

2. What is the phone number for ACS? Answer: The ACS phone number is civ (0611) 143-548-9201. 

3. What is an email address I can use to contact someone from ACS? Answer: [email protected] 

4. What are the signs of child abuse and neglect? Answer: The ACS Family Advocacy Program provides classes on identifying the signs of child abuse and neglect. The presence of a single sign does not mean that child maltreatment is occurring. Please contact the ACS FAP staff to schedule a training or for additional information. 

5. What are the signs of domestic abuse? Answer: There are many signs of an abusive relationship. The most telling sign is fear of your partner. If you feel like you have to constantly watch what you say and do in order to avoid a blow-up incident, chances are your relationship is unhealthy and abusive. You may be in an abusive relationship if your partner belittles you, controls you. The ACS Family Advocacy Program (FAP) provides support to victims of domestic violence.  Domestic abuse victim services available 24/7 for access to emergency assistance, information, referrals and ongoing support in accessing medical, behavioral health, legal and law enforcement services.  If you or someone you know is a victim of domestic violence please call our Hotline at civ (0162) 297-5625. 

6. Do I have to enroll my family member in the Exceptional Family Member Program? Answer: Active Duty Army Soldiers with exceptional Family members (children and adults) are required to enroll in the EFMP. 

7. What jobs are available? Answer: The ACS Employment Readiness Program Manager provides clients employment assistance. The ERPM also sends out weekly emails with available jobs, which are also listed on the home page of our website, as well as on our Facebook page at Facebook.com/WiesbadenFMWR. Schedule a time to meet with the ERPM and provide an email address to receive job listings. 

8. What classes are available? Answer: ACS has a number of classes available in multiple subject areas. A monthly newsletter is available for your planning convenience. Please contact or visit ACS for a copy. 

9. Are there Alcoholics Anonymous classes? Answer: ACS does not offer AA classes. 

10. What kinds of supports are available? Answer: Army Community Service – Real-Life Solutions for Successful Army Living. ACS is your one-stop-shop for all your social service needs. ACS core services available include: 

Volunteer Programs:

  • Army Family Action Plan Program
  • Army Volunteer Corps Coordinator

Mobilization and Deployment Readiness and Stability and Support Operations. Preplanning for Family assistance to include:

  • Family Readiness Groups
  • Pre-deployment planning
  • Mobilization/deployment support and information
  • Post-deployment/mobilization support and training (RESET services)
  • Operation Ready (Resources for Educating About Deployment and You)
  • Support to unaccompanied Family members evacuated/returned from an overseas area        (repatriation assistance) 

Family Advocacy Program:

  • Victim Advocacy Program
  • Sexual Harassment and Assault Response and Prevention Program
  • Sexual Assault Prevention and Response Program 
  • Exceptional Family Member Program
  • Transitional Compensation assistance
  • New Parent Support Program 

Relocation Readiness Program:

  • Relocation counseling
  • Pre-arrival information
  • Host Nation orientation
  • Lending Closet
  • Liaison for United Citizen Immigration Services 
  • Hearts Apart support to Waiting Families
  • Sponsorship: Sponsor training of unit sponsorship trainers and/or reactionary sponsors and youth sponsorship. 

Employment Readiness Program:

  • Information on available local employment opportunities
  • Classes and seminars on self-assessment, resume writing, interviewing techniques, dressing for success, networking, and entrepreneurship.
  • Resume critiques
  • Job fairs and other hiring events.
  • Computers with internet access, resume writing software, and typing tutorials

Financial Readiness Program:

  • Financial readiness education and training
  • Financial counseling services
  • Prescreening and counseling for the Family Subsistence

Supplemental Assistance Program

  • Debt liquidation assistance
  • Army Emergency Relief Agency