Army Community Service (ACS)
Hours of Operation
|Monday||8 a.m. - 5 p.m.|
|Tuesday||8 a.m. - 5 p.m.|
|Wednesday||8 a.m. - 5 p.m.|
|Thursday||1 p.m. - 5 p.m.|
|Friday||8 a.m. - 5 p.m.|
|Training Holidays||Open regular hours|
- Army Family Team Building
Army Family Team Building (AFTB) includes online and classroom classes that cover topics such Army life, self-development, and leadership skills. AFTB Level Modules feature:
- Level 1: Learn about Army life and how to maneuver through daily challenges by discovering how to decipher Army acronyms, utilize Community Resources, attain better financial readiness, and understand the goal and impact of the Army mission on daily life
- Level 2: Grow personally through self-development modules. The modules teach participants how to improve their communication skills, personal relationships, and stress management. Participants discover team dynamics, how to solve problems, and how to resolve personal conflict.
- Level 3: Expand leadership skills, effective communication techniques, and mentorship skills by taking the training modules. Learn about different leadership styles, how to run an effective meeting, how to manage group conflict, and how to coach and mentor others. The Enlisted Spouses Course Series prepares enlisted spouses to assume additional responsibilities as their Soldiers progress through their positions as Drill Sergeants, Recruiters, and First Sergeants.
Contact your local AFTB Program manager for more information.
- Relocation Readiness Program
Check out the Wiesbaden Lodge Welcome Guide
- Helpful information, phone numbers and contact information to get you started in Wiesbaden
Household Goods Lending Closet
When relocating to a new installation, you can borrow basic household good such as:
- Kitchen Kits (Pots and pans, dishes)- Available for a 60 day loan period
- Kid Items (High chairs, pack 'n' plays, booster seats)- Available for a 60 day loan period
- GPS- Available for a 15 day loan period
- Cell Phones- Available for a 15 day loan period
- Starting March 1, 2016, the Lending Closet will be open Monday to Wednesday and Friday from 8 a.m. to 3 p.m.; Thursday from 1-3 p.m.
Contact the ACS Relocation Manager for more information.
Adjusting to My New Country
Culture College offers all in-processing personnel and their Families orientation on the local culture, language, transportation, and tourism offerings.
Spouse Sponsorship is a peer to peer spouse program which helps other spouses who are relocating to Wiesbaden. Get insight into OCONUS moves, life in Germany, meet new spouses and know someone before you arrive.
Contact the ACS Relocation Manager for more information.
- Employment Readiness Program
The Employment Readiness Program provides information and referral services on employment, education, training, transition, and volunteer opportunities to give Family members the competitive edge needed to secure meaningful employment. ERP offers up-to-date information on available employment opportunities, market and job trends, education, and volunteer resources to help individuals make informed decisions when seeking employment. Services offered by the ERP include classes and seminars related to employment:
- Career exploration
- Resume writing
- Interviewing techniques
- Dressing for success
- Individual career assessment and counseling
Contact the Employment Readiness Program Manager for more information.
Looking for a job? Stop by ACS for the latest openings and opportunities in Wiesbaden and the surrounding areas.
- Army Volunteer Corps
Army Volunteer Corps can link volunteers with local volunteering opportunities.
What can volunteering do for you?
- Gain a sense of satisfaction/achievement by meeting challenges
- Learn about the Army, its sister services, and the community
- Acquire new skills and or expand old ones
- Obtain work experience
- Build new friendship and become a cohesive part of the community
Contact the Volunteer Corps Coordinator for more information.
- Exceptional Family Member Program
The Exceptional Family Member Program (EFMP) provides an all-inclusive approach for community, educational, medical, housing, and personnel services for Families with special needs. An exceptional Family member may be a child or an adult with any physical, emotional, developmental or intellectual disorder that limits the individual's capacity to engage in pursuits with peers or that requires:
- Special treatment
Some of the conditions that would qualify a person as an exceptional Family member include:
- Developmental delays
- Hearing or visual impairment
- Behavioral issues
- Physical disabilities and mental health disorders
Respite Care Information Army One Source: Exceptional Family Member Respite Care Program
Enrollment and Screening Information US Army Medical Department: Exceptional Family Member Program
Contact the ACS EFMP Manager for assistance.
- Survivor Outreach Services
Many times, after the loss of a Soldier, unresolved issues or questions come up long after the Casualty Assistance Officer (CAO) has concluded his or her duties. In addition to the grief the Family will suffer, they may also be faced with issues and questions built around the life of an Army Family. Those left behind often:
- Wonder if there is anyone out there that understands
- Need local resources for support
- Want reliable information about programs, services and benefits available to them, but aren’t sure where to go or how to find them
In keeping with the Army’s commitment to its Soldiers, the Survivor Outreach Services (SOS) delivers on that commitment by providing dedicated and comprehensive support to Surviving Families who have lost a Soldier, whether active, reserve, guard or retired. The SOS can provide support, information and services as long as is needed.
Program Support Coordinators are on hand to:
- Meet in person with Surviving Families
- Listen with compassion and offer reassurance
- Provide information and referral to appropriate resources
- Ensure Surviving Families receive all benefits to which they are entitled
- Encourage our Surviving Families to remain an integral part of the Army Family for as long as they desire
For more information please visit Wiesbaden Survivor Outreach Services or the official Army SOS website (telephone: 1-855-707-2769).
- Soldier and Family Assistance Center
The Soldier and Family Assistance Center (SFAC) is a one-stop location for Warriors in Transition and their Families to get information and assistance. The following services may be coordinated through the SFAC:
- Entitlement and benefits counseling
- Military personnel services, such as ID cards
- Educational services
- Transition/employment assistance
- Financial counseling
- Substance abuse information
- Legal and pastoral services
- Child care referral
- Accept and manage donations
Contact the local SFAC Representative for more information.
- Army Emergency Relief
Army Emergency Relief provides no-interest loans and grants to Soldiers and their Families through their local installation's AER section. AER is a private nonprofit organization incorporated in 1942 by the Secretary of War and the Army Chief of Staff.
Active Duty Soldiers lacking the funds to meet their monthly financial obligations may request Army Emergency Relief funds of up to $1,500 by submitting a completed AER Form 600 to their immediate commander. If the commander approves the Soldier’s request, under the Command Referral Program, they complete item 10 of AER Form 600.
For more information please visit Army Emergency Relief
- Family Advocacy Program
The Family Advocacy Program (FAP) promotes individual and Family strengths. FAP offers a variety of classes and resources to strengthen and support the military families. In addition, the FAP provides military Families with prevention services and educational programs, including:
- Communication, stress, and relationship skill building classes
- Emergency placement
- Victim advocacy
- FAP education and prevention
- New parent support home visitation program
Contact the Family Advocacy Program at +49 (0)611-143-548-9202 or DSN: 548-9202
USAG Wiesbaden Family Advocacy Program Domestic Violence Hotline: +49 (0)162-297-5625
The domestic violence hotline for victim advocacy is available 24 hours and 7-days-a-week. Advocacy includes voluntary assistance for information and referral to the victims of domestic abuse.
- Financial Readiness Program
• CONSUMER INFORMATION: ACS maintains an extensive selection of financial education materials as well as pamphlets, booklets, and information fact sheets on a variety of consumer issues.
• PERSONAL FINANCIAL MANAGEMENT CLASSES: ACS provides regular scheduled classes and conducts classes per unit request on personal financial management, car/home buying, basic investments, and use of credit. Special classes on consumer topics such as identity theft, predatory lending, and frauds/scams are also available.
• ARMY EMERGENCY RELIEF (AER): AER is a non-profit private organization established to provide emergency financial assistance to active duty and retired Soldiers by providing interest-free loans or grants. Financially distressed spouses and orphans of deceased military personnel may also apply for emergency assistance. Dependent spouses and children of active, retired, or deceased personnel may apply for educational scholarships disbursed through AER. The USAG Wiesbaden AER office also serves as a liaison with Navy/Marine Corps Relief, Air Force Aid Society, and Coast Guard Mutual Assistance.
- Mobilization & Deployment
From pre-deployment to reintegration, Army Community Service supports commanders, Soldiers, civilians and Families throughout the deployment cycle by providing training, briefings and workshops. They offer a variety of classes for the Family Readiness Group (FRG) to include Leader, Key Caller, Treasurer and CARE Team trainings. There is also a Family Assistance Center which is a centralized resource for community support services during times of emergency.
For more information, contact the Deployment and Mobilization Program Manager.
- Army in Europe Child and Youth Supervision Policy
- Conference Rooms and Meeting Spaces
To view the policy and a list of spaces available visit: Conference Rooms and Meeting Spaces
- Frequently Asked Questions
1. Is there individual and/or group counseling available? Answer: Counseling is available through the Military Family Life Counselors. Please call ACS for additional information.
2. What is the phone number for ACS? Answer: The ACS phone number is civ (0611) 143-548-9201.
3. What is an email address I can use to contact someone from ACS? Answer: firstname.lastname@example.org
4. What are the signs of child abuse and neglect? Answer: The ACS Family Advocacy Program provides classes on identifying the signs of child abuse and neglect. The presence of a single sign does not mean that child maltreatment is occurring. Please contact the ACS FAP staff to schedule a training or for additional information.
5. What are the signs of domestic abuse? Answer: There are many signs of an abusive relationship. The most telling sign is fear of your partner. If you feel like you have to constantly watch what you say and do in order to avoid a blow-up incident, chances are your relationship is unhealthy and abusive. You may be in an abusive relationship if your partner belittles you, controls you. The ACS Family Advocacy Program (FAP) provides support to victims of domestic violence. Domestic abuse victim services available 24/7 for access to emergency assistance, information, referrals and ongoing support in accessing medical, behavioral health, legal and law enforcement services. If you or someone you know is a victim of domestic violence please call our Hotline at civ (0162) 297-5625.
6. Do I have to enroll my family member in the Exceptional Family Member Program? Answer: Active Duty Army Soldiers with exceptional Family members (children and adults) are required to enroll in the EFMP.
7. What jobs are available? Answer: The ACS Employment Readiness Program Manager provides clients employment assistance. The ERPM also sends out weekly emails with available jobs, which are also listed on the home page of our website, as well as on our Facebook page at Facebook.com/WiesbadenFMWR. Schedule a time to meet with the ERPM and provide an email address to receive job listings.
8. What classes are available? Answer: ACS has a number of classes available in multiple subject areas. A monthly newsletter is available for your planning convenience. Please contact or visit ACS for a copy.
9. Are there Alcoholics Anonymous classes? Answer: ACS does not offer AA classes.
10. What kinds of supports are available? Answer: Army Community Service – Real-Life Solutions for Successful Army Living. ACS is your one-stop-shop for all your social service needs. ACS core services available include:
- Army Family Action Plan Program
- Army Volunteer Corps Coordinator
Mobilization and Deployment Readiness and Stability and Support Operations. Preplanning for Family assistance to include:
- Family Readiness Groups
- Pre-deployment planning
- Mobilization/deployment support and information
- Post-deployment/mobilization support and training (RESET services)
- Operation Ready (Resources for Educating About Deployment and You)
- Support to unaccompanied Family members evacuated/returned from an overseas area (repatriation assistance)
Family Advocacy Program:
- Victim Advocacy Program
- Sexual Harassment and Assault Response and Prevention Program
- Sexual Assault Prevention and Response Program
- Exceptional Family Member Program
- Transitional Compensation assistance
- New Parent Support Program
Relocation Readiness Program:
- Relocation counseling
- Pre-arrival information
- Host Nation orientation
- Lending Closet
- Liaison for United Citizen Immigration Services
- Hearts Apart support to Waiting Families
- Sponsorship: Sponsor training of unit sponsorship trainers and/or reactionary sponsors and youth sponsorship.
Employment Readiness Program:
- Information on available local employment opportunities
- Classes and seminars on self-assessment, resume writing, interviewing techniques, dressing for success, networking, and entrepreneurship.
- Resume critiques
- Job fairs and other hiring events.
- Computers with internet access, resume writing software, and typing tutorials
Financial Readiness Program:
- Financial readiness education and training
- Financial counseling services
- Prescreening and counseling for the Family Subsistence
Supplemental Assistance Program
- Debt liquidation assistance
- Army Emergency Relief Agency