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Soldier and Family Assistance Center (SFAC)

Go to 'SFAC Locations' tab below for each SFAC site location information. To contact the main SFAC office please email or call: +49 06314-11-7344
Monday
8:00am-5:00pm
Tuesday
8:00am-5:00pm
Wednesday
8:00am-5:00pm
Thursday
8:00am-5:00pm
Friday
8:00am-5:00pm
Saturday
Closed
Sunday
Closed
U.S. Holidays
Closed
Programs using this location:

Storage Units and Recreational Vehicle Parking

WI-Specialty-Rental.jpg

Wiesbaden Outdoor Recreation has storage space available on McCully Barracks in Wackernheim for extra belongings, boats, trailers, cars and campers -- in a secure location.

Contact Wiesbaden Outdoor Recreation for rental and payment information.
Clay North Rennbahn Strasse BLDG 3400 Wiesbaden 65205 Germany +49(0)611-143-548-9801
Military DSN (314)548-9801
Monday
11:00am-6:00pm
Tuesday
11:00am-6:00pm
Wednesday
11:00am-6:00pm
Thursday
11:00am-6:00pm
Friday
11:00am-6:00pm
Saturday
Closed
Sunday
Closed
Federal and Training Holidays
Closed

Survivor Outreach Services

SOS.jpg

OUR PURPOSE is to deliver on the Army’s commitment to Families of the Fallen. Survivor Outreach Services (SOS) connects you with people and services that can help you throughout the grieving process.

Learn more about Gold Star Pins.

Many times, after the loss of a Soldier, unresolved issues or questions come up long after the Casualty Assistance Officer (CAO) has concluded his or her duties. In addition to the grief the Family will suffer, they may also be faced with issues and questions built around the life of an Army Family. Those left behind often:

  • Wonder if there is anyone out there that understands
  • Need local resources for support
  • Want reliable information about programs, services and benefits available to them, but aren’t sure where to go or how to find them

In keeping with the Army’s commitment to its Soldiers, the Survivor Outreach Services (SOS) delivers on that commitment by providing dedicated and comprehensive support to Surviving Families who have lost a Soldier, whether active, reserve, guard or retired. The SOS can provide support, information and services as long as is needed.

Program Support Coordinators are on hand to: 

  • Meet in person with Surviving Families GS.jpg
  • Listen with compassion and offer reassurance
  • Provide information and referral to appropriate resources
  • Ensure Surviving Families receive all benefits to which they are entitled
  • Encourage our Surviving Families to remain an integral part of the Army Family for as long as they desire

Please contact the Wiesbaden Survivor Outreach Services Coordinator at DSN (314)548-9201 or civilian 0611-143-548-9201

For more information also visit the official Army SOS website (telephone: 1-855-707-2769).

Hainerberg Housing Mississippi Strasse BLDG 7790 Wiesbaden 65189 Germany +49 (0)611-143-548-9201
Military DSN (314)548-9201
Monday
8:00am-5:00pm
Tuesday
8:00am-5:00pm
Wednesday
8:00am-5:00pm
Thursday
8:00am-5:00pm
Friday
8:00am-5:00pm
Saturday
Closed
Sunday
Closed
Training Holidays
Closed
Federal Holidays
Closed
Programs using this location:

The Vault Club and Casino

Hainerberg Housing Washington Strasse BLDG 7762 Wiesbaden 65189 Germany +49 (0)611-143-548-9410
Military DSN (314)548-9410 Open 24 Hours.
Programs using this location:

Unit Funds

Hainerberg Housing Mississippi Strasse BLDG 7790 Wiesbaden 65189 Germany +49 (0)611-143-548-9102
Military DSN (314)548-9105
Monday
7:00am-4:00pm
Tuesday
7:00am-4:00pm
Wednesday
7:00am-4:00pm
Thursday
7:00am-4:00pm
Friday
7:00am-4:00pm
Saturday
Closed
Sunday
Closed
Federal Holidays
Closed
Training Holidays
Closed
Programs using this location:

Utility Tax Avoidance Program (UTAP)

The finance ministries of the NATO Forces established the Utility Tax Avoidance Program (UTAP) to allow authorized customers tax-free utilities with participating utility companies.

The UTAP program is designed for service members assigned to Europe, or U.S. civilians working for the U.S. Forces and some contractors, provided they are under the Tessa Agreement.

DoD mandates the use of UTAP in an effort to secure effective tax relief from foreign taxes on residential consumption of electricity, gas and water in Germany. To be eligible for UTAP individuals must receive their utilities from a provider that has a contractual agreement with the Tax Relief Office (TRO).

Some utilities could fall under additional cost "Nebenkosten", paid directly to the landlord, these costs are not covered by UTAP. For people who own their residence, all utility costs are covered by UTAP.

Providing your banking information is a requirement to enter the UTAP program.

Clay Kaserne Flugplatz Erbenheim BLDG 1052, Room 101 Wiesbaden 65205 Germany +49 (0)611-143-548-9107
Military DSN (314)548-9107
Monday
8:30am-4:00pm
Tuesday
8:30am-4:00pm
Wednesday
8:30am-4:00pm
Thursday
8:30am-4:00pm
Friday
8:30am-4:00pm
Saturday
Closed
Sunday
Closed
Training Holidays
8:30am-4:30pm
Federal Holidays
Closed
Programs using this location:

Value Added Tax (VAT)

To make an appointment for VAT or UTAP assistance, call civ (0611) 143-548-9107.

Clay Kaserne Flugplatz Erbenheim BLDG 1052, Room 101 Wiesbaden 65205 Germany +49 (0)611-143-548-9107
Military DSN (314)548-9107
Monday
8:30am-4:00pm
Tuesday
8:30am-4:00pm
Wednesday
8:30am-4:00pm
Thursday
8:30am-4:00pm
Friday
8:30am-4:00pm
Saturday
Closed
Sunday
Closed
Training Holidays
8:30am-4:00pm
Federal Holidays
Closed
Programs using this location:

Warrior Zone

Green Boot Certified Facility (read more about the program hereGreen Boot Small.jpg

The Warrior Zone is a modern multi-purpose entertainment center for service members (and their guests) to socialize, relax, play games and to watch sporting events on large, high definition, flat-screen TVs.

The Warrior Zone offers:

  • Computer for use
  • Free Wireless
  • Movies in a home theater
  • Food and beverages for purchase next door

Clay Kaserne BLDG 1214 Wiesbaden 65205 Germany +49 (0)611-143-548-9816
Military DSN (314)548-9816
Monday
Closed
Tuesday
12:00pm-8:30pm
Wednesday
12:00pm-8:30pm
Thursday
12:00pm-8:30pm
Friday
12:00pm-8:30pm
Saturday
12:00pm-8:30pm
Sunday
Closed
Federal Holidays
Closed
Programs using this location:

Welcome Center

Clay Kaserne, Flugplatz Erbenheim Room 007 BLDG 1023 West Wiesbaden 65205 Germany +49 (0)611-143-548-9201
Military DSN (314)548-9201
Programs using this location:

Wiesbaden Entertainment Center

Mississippistrasse BLDG 7891 Wiesbaden 65189 Germany +49 (0)611-143-548-9406
Military DSN (314)548-9406
Monday
11:00am-9:00pm
Tuesday
11:00am-9:00pm
Wednesday
11:00am-9:00pm
Thursday
11:00am-11:00pm
Friday
11:00am-11:00pm
Saturday
11:00am-11:00pm
Sunday
11:00am-9:00pm
Programs using this location: