Survivor Outreach Services
OUR PURPOSE is to deliver on the Army’s commitment to Families of the Fallen. Survivor Outreach Services (SOS) connects you with people and services that can help you throughout the grieving process.
Many times, after the loss of a Soldier, unresolved issues or questions come up long after the Casualty Assistance Officer (CAO) has concluded his or her duties. In addition to the grief the Family will suffer, they may also be faced with issues and questions built around the life of an Army Family. Those left behind often:
- Wonder if there is anyone out there that understands
- Need local resources for support
- Want reliable information about programs, services and benefits available to them, but aren’t sure where to go or how to find them
In keeping with the Army’s commitment to its Soldiers, the Survivor Outreach Services (SOS) delivers on that commitment by providing dedicated and comprehensive support to Surviving Families who have lost a Soldier, whether active, reserve, guard or retired. The SOS can provide support, information and services as long as is needed.
Program Support Coordinators are on hand to:
- Meet in person with Surviving Families
- Listen with compassion and offer reassurance
- Provide information and referral to appropriate resources
- Ensure Surviving Families receive all benefits to which they are entitled
- Encourage our Surviving Families to remain an integral part of the Army Family for as long as they desire
Please contact the Wiesbaden Survivor Outreach Services Coordinator at DSN (314)548-9201 or civilian 0611-143-548-9201
For more information also visit the official Army SOS website (telephone: 1-855-707-2769).
The Vault Club and Casino
The Vault Club and Casino offers community members a relaxed setting for enjoying a host of entertainment, games and socializing.
Utility Tax Avoidance Program (UTAP)
The finance ministries of the NATO Forces established the Utility Tax Avoidance Program (UTAP) to allow authorized customers tax-free utilities with participating utility companies.
The UTAP program is designed for service members assigned to Europe, or U.S. civilians working for the U.S. Forces and some contractors, provided they are under the Tessa Agreement.
DoD mandates the use of UTAP in an effort to secure effective tax relief from foreign taxes on residential consumption of electricity, gas and water in Germany. To be eligible for UTAP individuals must receive their utilities from a provider that has a contractual agreement with the Tax Relief Office (TRO).
Some utilities could fall under additional cost "Nebenkosten", paid directly to the landlord, these costs are not covered by UTAP. For people who own their residence, all utility costs are covered by UTAP.
Providing your banking information is a requirement to enter the UTAP program.
Value Added Tax (VAT)
To make an appointment for VAT or UTAP assistance, call civ (0611) 143-548-9107.
Green Boot Certified Facility (read more about the program here)
The Warrior Zone is a modern multi-purpose entertainment center for service members (and their guests) to socialize, relax, play games and to watch sporting events on large, high definition, flat-screen TVs.
The Warrior Zone offers:
- Computer for use
- Free Wireless
- Movies in a home theater
- Food and beverages for purchase next door
Wiesbaden Entertainment Center
The Wiesbaden Entertainment Center is open daily from 11 a.m. to 9 p.m.
Current food and beverage services are:
- Grab and Go
- Curbside Service. A designated parking area is available for you to remain in your
vehicle and pick up your order at the WEC.
Please note: The Bowling Alley, WEC Lounge and all ARMP Game Rooms are currently closed as part of COVID-19 Mitigation Measures.
Place orders for delivery or pick-up by calling DSN 548-9406 or civ (0611) 143-548-9406.
Check our FMWR COVID-19 MITIGATION MEASURES home page for the latest news, menus and more.
Green Boot Certified Program (read more about the program here)