Appointments

Appointments must include the following information:

• Phone Number
• Last Name
• Vehicle Make, Model and Year
• Description of Service Request

Call +49 (0)611-143-548-9817 or click here to make an appointment.

Service Availability and Appointments

After a full- spectrum review of our services and based on customer feedback, the Automotive Skills Center is making some adjustments to our services. In order to better serve you, support our core mission of self-help repairs and allow for more availability of stalls and lifts on weekends, the Auto Skills Center has adjusted the availability of many of our full-service repairs.

Most full service repairs will be offered exclusively during the week, and no longer on weekends or training holidays. We will still perform A/C service and tire mounting and balance during all days of operation. Please be aware that you must bring your own parts and supplies for any work to be performed.

Oil change services will remain available during all days of operation, by appointment, and are released on a first-come, first-served basis.

All other requests for full service will be completed during the week only using the scheduling options outlined below.

Weekday appointment options and definitions:

Appointment: You are given priority over walk-in and drop-off customers. You can wait, but we reserve the right to use the full day to complete the work. We will do our best to complete the work as soon as possible. In order to make an appointment, call or stop by the Automotive Skills Center and reserve a space in one of the bays or to make an appointment for services. Reservations and appointments are available on a first-come, first-served basis.

If you arrive more than five minutes late for your scheduled time, the reservation or appointment will be forfeited.

Drop Off: With this option please call us prior, you drop your vehicle off when we open and we will generally have it complete by the end of the day. We work on vehicles in the order received after completion of appointments. This is the best option to use if appointments are too far out to fit your needs. In most cases, we can complete the work by the end of the day. During extremely busy times, we may not be able to accept drop offs depending on the current work load, so it's best to give us a call before stopping by the center. Drop offs are generally limited to two per day.

Walk-in: You'll stop in without an appointment and wait until work on your car is complete. This is the least desirable option and in most cases you will be asked to set up an appointment, as you may experience a long wait or may not be seen that day, depending on the work load and bays available.

If we are unable to meet your needs or time line for service, we can offer some off-post options. Please understand that these are only options and we are in no way endorsing the services provided by off-post vendors.

Availability of services, by day:

Oil changes: Available Tuesday – Sunday, including Training Holidays, by appointment

A/C service: Available Tuesday – Sunday, including Training holidays, by appointment.

Tire Mounting and Balancing: Available Tuesday – Sunday, including Training Holidays, by appointment.

All other full service repairs: Available Tuesday – Friday, with the exception of Training Holidays, by appointment.

Self Help Services: Self-Help Bay reservations are available for the first time slot of the day only and are limited to the number of bays available. If no bays are available for reservation, you can walk in on a space-available basis.